Customer & Channels Lead
Location: Manchester England
Rainbow Bank
We are creating a new standalone challenger bank in the UK, supported by its own technology platform with the potential to be floated on the stock market. The business is made up of the RBS Branches in England & Wales, NatWest Scotland. It's a strong full service personal, private, SME and Corporate bank, large enough to stand alone in its own right, and well positioned for the future. It's often referred to publicly as 'Rainbow'.
This role is within the RBS England & Wales NatWest Scotland business and will become part of the new standalone bank which is expected to divest f! rom RBS Group in 2015.
Our vision is to launch this new ch! allenger bank in 2015. It will be a service-led bank, designed around customers, with branches at its core:
A bank that does things differently from the big high street banks.
A bank that is designed around providing great customer service and playing an active role in local communities.
A bank all our employees and our customers can be all be proud of.
The business is going through an intense and exciting period of change, offering you a tremendous opportunity to join us to help build the bank and shape its future.
Purpose of the role:
To lead and manage a team of approximately 10 FTE, based in Greater Manchester, with responsibility for staff based both onshore and offshore, providing the analysis for the Management Information and Analysis function to the Rainbow bank across the Customer, Channels and CCM segments of Rainbow.
To manage the delivery of ad hoc one-off reporting via subject matter experts and ! interrogation of data to allow Rainbow bank identify its commercial and customer target.
To lead the function and manage the ongoing strategic and operational development of the department and the business intelligence used to report management information and Key Performance Indicators across the business, and to monitor the effectiveness of the business intelligence being delivered
Customer Analytics provides analytical and modelling support to the Bank. This is achieved through interpreting business requirements and converting these into actionable data-driven arguments that help our business partners achieve their commercial and strategic objectives.
The successful applicant will contribute to the delivery of a high-quality value add data driven insight that drives improved decision making within the Bank.
The Customer Contact Management team supports and adds value to customer data-driven marketing campaigns through the effective pla! nning, targeting and execution of activity. The team works collaborativ! ely with other teams within Products and Marketing to maximise the effectiveness of marketing campaigns.
Delivery of world class customer contact to convey the Products & Marketing strategies.
Deliverables:
Assist the Head of the AIMI department in building this new ongoing function.
Provide vision, leadership and strategic direction for the new management information and analytics function for Rainbow bank engaging with management and the ExCo members of the new bank.
Leading a team of Analysts
Lead and develop the ongoing operating model for analysis within the AIMI, service levels, optimisation and prioritisation for the management and analytics output.
Lead and develop delivery of Conduct Risk assurance data for all metrics required to demonstrate favourable customer outcomes
Lead, develop and define the optimum systems architecture and operational framework required to meet current and future ana! lytics requirements.
Lead business case development and direct the implementation of any changes required, including opportunities to optimise all management information and analytical activity.
Lead, define, implement and maintain appropriate data management and Data storage strategy, design protocols, and business rules to ensure secure and compliant management of Rainbows data.
Lead the business unit in the support of the Business Heads to provide accurate reporting and ongoing optimisation (including opportunities for continuous improvement) of performance objectives and implement Key Performance Indicators and Key Result Areas for the business units.
Lead the delivery of high quality value add data driven insight that drives improved decision making, moving the business forward and achieves commercial outcomes.
Lead client relationships and to interact routinely with more senior clients.
Lead agenda for AIMI across ! Customer Analytics.
Experience:
Proven experience i! n Financial Services
Proven experience in Analytics and Management Information
Proven track record of using analysis to identify opportunities and threats to the business
Leadership experience, with evidence of successfully direct line management experience and engaging a wider matrix team
Qualified to degree level or equivalent.
Experience in managing a function with compliance/regulatory focus/input
Excellence in building relationships with external and internal stakeholders on a day to day basis
Past experience in and excellent understanding of customer analysis; extensive experience in analyzing customer data, delivering insights and recommendations, and developing strategy to improve business performance
Ability to manage a team of SAS/SQL based analysts; whilst not being in a hands-on analytical role, you will have a solid understanding of advanced analysis (including statistical modelling, segmen! tation, profiling, CHAID) and how this can be used to make improvements.
Other Significant Role Requirements:
Strong commercial and financial acumen
Strong capability in strategic thinking and effective business planning
Tenacious in pursuit of change
A high level of drive, energy and personal commitment to success
Strong understanding of regulatory and compliance requirements
Scope of Role:
Lead and develop a team of approximately 10 people, reporting in to the Head of AIMI
Support the Head of AIMI in providing leadership across the Management Information and Analytics Team
Liaising and working with the other heads of function within the MI&A team
Technical Knowledge:
Knowledge and experience of managing a team of SAS/SQL based analysts with a strong understanding of advanced analysis including statistical modelling, segmentation and profiling and how this can ! be used to make improvements.
Good Microsoft application skill! s
People Management:
The role will have line management responsibility and the role holder will have responsibility in driving efficiency improvements in the way we work and ensure we focus on rewarding and recognising the right behaviours
Comply with HR performance processes by setting objectives for any direct reports and conducting mid/full year performance reviews
Lead and develop a team of approximately 10 people
Support the talent and succession management process
Ensure all team members complete and pass regular reading & viewing on time
Work in partnership with HR to recruit, develop and retain high performing staff
Ensure all team members complete and pass ACE controls on time
Risk Management
This role sits within the first line of defence for RBS risk management. Risk accountabilities for this role include:
Escalate identified risk in accordance with internal governance! and controls
Adherence to the business continuity plan and incident management
To be accountable for ensuring you understand, uphold and promote risk relating to your role
Ensure all activity is consistent with the spirit and letter of Treating Customers Fairly
Complete all your regular reading and viewing and pass associated assessments
Deliver and manage specific products within regulatory and governmental frameworks
Implement and maintain business continuity plan for this role. Maintain Critical Incident Management process
Complies with relevant Policies, testing and certifying (or considers and escalates) the adequacy and effectiveness of the businesss controls on a regular basis
Appropriate and timely engagement with impacted business partners and complies with relevant Bank Policies
Ensure all activity is conducted in the manner that is in keeping with Conduct Risk
Follows and/o! r maintains operating procedures which include relevant controls to mee! t Group and local policy requirements
Financial Management:
Responsibility for key Costs and Budgets within team
Financial targets
Budget reporting and project reporting responsibility
- .
If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to RBS Group.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Mon, 02 Dec 2013 18:28:07 GMT
0 comments:
Post a Comment