Billing Account Manager
Location: Manchester, England
Description: Vodafone is looking of Billing Account Manager right now, this position will be dwelled in England. For detail informations about this position opportunity please give attention to these descriptions. -
T00003S
Department: Customer Services
Location: Manchester
Permanent: 5 days per week
The role
We’re looking for th! e very best people to join us. People who share our passion, our pioneering spirit and hunger for innovation. If that sounds like you, this is your chance to take your career in telecommunications further.
As a Billing Account Manager at Vodafone Fixed Line Business, you will provide a single point of contact for designated complex customers for all Billing related queries. You will engage with all Vodafone stakeholders to manage all billing related customer support activities including integration of new bids.
.
Your key responsibilities in this role will include:
- Responsible for managing and owning the implementation, development and automation of customised bill production, for assigned managed services customers
- Influence commercial decisions relating to the delivery and integration of contractually agreed billing solutions
- Maintain a disciplined, proactive approach to improve debt in query management !
- Take ownership of problem and incident management, comple! ting root cause analysis
- Accountable for ownership and escalation of billing issues
- Take ownership for decision making with limited supervision
- Act as ambassador for billing by developing and managing both stakeholder, customer and team relationships
- Develop and mentor colleagues within the managed services team
- Ability to deliver business KPIs, measuring Billing Accuracy and Debt in Query against a monthly target
- Produce and deliver accurate and timely customer bills
- High emphasis on responding to and managing customer requirements effectively and timely
- Virtual member of Stakeholder Management team in relation to Billing
- Significant time will be dedicated to control, analysis and revenue assurance management
- Influence control over methods of working and drive efficiencies
You will have demonstrable knowledge in the following:
- Experi! ence of working to targets in a highly pressured environment
- Demonstrate experience in delivering Billing solutions within a Managed Services customer environment
- End to end knowledge of Billing processes
- Commercial awareness of Vodafone Fixed Line Services bid process
- An understanding of accountancy fundamentals and analytical thinking
- Ability to adapt communication style to suit audience and situation e.g. formal business language; informal interactive style 121
We are seeking an experienced Billing Account Manger with exceptional client relationship skills, who is capable of communicating with people at all levels, is very keen and enthusiastic and wants the opportunity to join a faced paced, well-known global company.
Our Company
We’ve come a long way since making the first ever mobile call in the on 1 January 1985. Today, more than 407 million customers around t! he world choose us to look after their communications needs. In 25 year! s, a small mobile operator in Newbury has grown into a global business and the seventh most valuable brand in the world. We now operate in more than 30 countries and partner with networks in over 50 more.
To find that spark that empowers you is why we are in business. That’s what we mean when we say ‘power to you’.
Rewarding You
In reward for passion, hunger for …………. And your simply brilliant ideas, we offer:
- Competitive salaries
- Bonus schemes
- Flexible benefit plans
- Great discounts on Vodafone products
We actively encourage flexible working practices, and make extensive use of technology to support those practices.
Our vision is to have an inclusive culture which respects, values, celebrates and makes the most of the diversity of our people. Therefore, we want people from all walks of life to come and join us in the Vodafone family.
Vod! afone….Power to You…
Location
:
Manchester - CFO Atlas
Unit M, Atlas Business Park
Wythenshawe
Manchester
M22 5RR
Job Type
:
Full-time
Employment Type
:
Permanent
Closing Date
:
01-Aug-13, 11:59:59 PM
- .
If you were eligible to this position, please send us your resume, with salary requirements and a resume to Vodafone.
Interested on this position, just click on the Apply button, you will be redirected to the official website
This position starts available on: Thu, 25 Jul 2013 18:12:39 GMT
Apply Billing Account Manager Here
0 comments:
Post a Comment