Customer Claims Adviser occupation at Co-operative Group Limited in Manchester

Co-operative Group Limited is hiring Customer Claims Adviser on Fri, 26 Jul 2013 08:11:49 GMT. Grow your career in a unique organisation that is growing to. Join the world’s largest consumer co-operative as a Claims Adviser. · Take ownership of Motor claims and ensure customer’s expectations are met · Ensure advice and services provided are consistent with all relevant procedures and standards · Work within a strong culture of teamwork, mutual respect and social responsibility · Benefit...

Customer Claims Adviser

Location: Manchester, England

Description: Co-operative Group Limited is hiring Customer Claims Adviser right now, this occupation will be placed in England. More details about this occupation opportunity please read the description below. Grow your career in a unique organisation that is growing to. Join the world’s largest consumer co-operative as a Claims Adviser.

• Take ownership of Motor claims and ensure custom! er’s expectations are met
• Ensure advice and services provided are consistent with all relevant procedures and standards
• Work within a strong culture of teamwork, mutual respect and social responsibility
• Benefit from our investment in your personal and professional development

You will handle inbound/outbound telephony in a pro-active manner to establish requirements for advice. Using your specialist knowledge you will provide advice to customers and review the services provided to ensure their needs are fully met. An understanding of the Claims complaint handling procedure and excellent customer service skills are required to ensure complaints are received and recorded in line with company policy. Data integrity will be maintained by ensuring all claims and customers records are updated in a timely and accurate manner â€" including all computer based records. You will maintain knowledge of claims products, services and regulatory and ! legal requirements. Additionally, you will participate in impl! ementing activities to improve operating processes and support performance assessments to improve the quality of support provided. To do this successfully you will need to have the following skills and experience:

• Excellent Customer Service and relationship building skills
• Good verbal and written communication skills â€" able to respond to queries from a variety of sources
• Able to utilise IT systems
• Can Monitor and prioritise workflow to achieve deadlines
• Thorough understanding of all relevant regulations and regulatory bodies
• Good analysis and decision making skills
• Supervisory capability or potential
• Flexible attitude and approach
• Excellent knowledge of claims processes and systems (Including SAP)

If you are keen to work in a fast paced environment and join our rapidly expanding ethical family of businesses, we can offer you great benefits, including development opportunit! ies, pension and discounts.

We are passionate about equal opportunities and welcome a broad diversity of talent to apply.

Working Pattern - between 8am-8pm Monday to Friday and 8am - 6pm at weekends

We are passionate about equal opportunities and welcome a broad diversity of talent to apply.
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If you were eligible to this occupation, please deliver us your resume, with salary requirements and a resume to Co-operative Group Limited.

Interested on this occupation, just click on the Apply button, you will be redirected to the official website

This occupation will be started on: Fri, 26 Jul 2013 08:11:49 GMT

Apply Customer Claims Adviser Here