Account Manager
Location: Manchester, England
Description: F1rst Commercial Recruitment Ltd is at the momment seeking for Account Manager right now, this job will be ordered in England. More details about this job opportunity please read the description below. We are looking to recruit an Account Manager who has experience within the printing industry of managing clients and dealing with briefs.
On a day to day basis the role involves; answering inc! oming calls, speaking with customers and taking orders and/or briefs over the phone for print requirements and managing the relevant accounts accordingly. Providing an excellent service to customers needs to be the 'norm' as quality and consistency are integral. As the role is to account manage, keeping the customer informed as to progress of a job is a must as well as managing thier expectations and aiming to over deliver each time.
Our client is looking for a person who has a genuine can do attitude and aims to do as much as they can for their customers.
Account managers must have the ability to 'spot' opportunities for new business and 'consult' in a non-pushy way to offer alternatives and new ideas.
With this in mid we are looking for someone who has:
A good working knowledge of MS Word, Excel, and Outlook
Knowledge of PowerPoint and Access (although these are useful but not vital)
The ability to perform mail merges with eas! e
A good all round knowledge of all of the different metho! ds of printing; especially litho (sheet fed, reel and continuous)
Knowledge of distinctive products such as labels integrated into forms etc.
The ability to look at data and work with it to a reasonable degree (this is advantageous but you are not required to be an expert)
The ability to convert .csv files into Excel by using text to columns
A good knowledge of all methods of personalisation (continuous and sheet fed laser, Docutech, ink jet etc.) is essential
A good knowledge of all methods of finishing and fulfilment e.g. folding, trimming, bolt cutting, matching of components by various means, enveloping etc.
A working knowledge of supplier capabilities in terms of kit, quality, and delivery lead times, artwork capability etc.
The confidence to negotiate prices and timings with contractors to achieve customers expectations and needs
The ability to work under pressure to meet deadlines, be thorough and have a superb eye for detail which is ! essential when proof reading
Excellent time management skills and the ability to prioritise tasks and not procrastinate
Be meticulous and tidy, and file all relevant information either on screen or as hard copy
Be able to complete Tender Documents and Pre Qualifications Questionnaires (PQQs)
To have experience with working on, and tracking, multi component jobs
Good verbal and written communication skills and be confident in their ability to build relationships with customers, colleagues and contractors alike
This is a great opportunity to join an established brand that is growing and building an excellent reputation.
Our client has achieved Investors in People (IIP) and Customer Service Excellence (CSE) awards as well as ISO9001 & ISO27001 so you can see that they are serious about providing a quality service both internally and externally.
The successful candidate will join a team of enthusiastic professional staff with the o! verall aim of enhancing our clients customer service led operation whil! st achieving profit growth based upon agreed targets.
Salary is circa 22k (flexible dependant on experience) and there is a discretionary bonus scheme
IMMEDIATE START available
Contact Emma Harrison on: 0161 359 3111 for more information or submit your CV for IMMEDIATE review using the link.
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If you were eligible to this job, please give us your resume, with salary requirements and a resume to F1rst Commercial Recruitment Ltd.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be started on: Sun, 28 Jul 2013 17:49:01 GMT
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