Service Account Manager
Location: Manchester, England
Description: Outsourcery is looking of Service Account Manager right now, this vacancy will be situated in England. Detailed specification about this vacancy opportunity please read the description below. We currently have an exciting opportunity for a forward thinking Service Account Manager to join our team.
Reporting to the Head of Service Account Management, the Service Account Manager will build ! and manage trusted relationships with named Premier partners and strategic direct customers to ensure that Outsourcery's operational delivery meets their needs across all aspects of the customer life cycle.
The Service Account Manager will ensure that account plans are in place and that regular service reviews are completed with their managed Premier partners and direct customers. Working alongside the Partner Management team, this role ensures ownership of the business development relationship and sales plans, taking direct ownership of the Business Development Plan for those direct customers which are managed.
As an ambassador for service, the Service Account Manager will take ownership for increasing satisfaction, managing communication, addressing complaints and managing the risk of churn, through the management of specific service improvement plans for each partner and customer.
Key duties of the Service Account Manager will include but not be limited to: Account Management
Complete account reviews. Ensure acc! uracy within CRM for all company, contact, account information; correct partner segmentation.
Development of account plans for every account managed partner and direct customer, including a Service Improvement Plan.
Work with the Partner Management team to ensure alignment with the Business Development Plans for each partner.
Service Improvement
Provide a right first time level of service taking ownership of all queries, delegating and escalating as required, to ensure the customer expectations are met.
Pro-actively manage account communications to provide the best level of service communications possible.
Other Duties
When required, support with Company projects, with the objective being a successful implementation of new systems and processes.
Undertake other duties, as per the Line Managers request
Service Account Manager - The Person
In order to be successful for the Service Account Manager vacancy you will not only have experienc! e in a similar role, you will be confident and customer focused as you will be representing the Outsourcery brand to internal and external customers.
Essential Skills and Qualifications required for the Service Account Manager Vacancy at Outsourcery:
Experience of working within a contact centre
Proven experience of Account Management
Desirable skills and Qualifications required for the Service Account Manager Vacancy at Outsourcery:
Customer service certification
Experience of working within the IT industry
Outsourcery Benefits
Competitive annual holiday entitlement
Company Bonus
Life Assurance
Pension
Interested?
Apply online.
Should you need any further information please do not hesitate to contact the recruitment team at Outsourcery Manchester.
NO AGENCIES PLEASE
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If you were eligible to this vacancy, please deliver us your resume, with salary requirements and a resume to Outsourcery.
Interested on this vacancy, just click on the Apply button, you will be redirected to the official website
This vacancy will be started on: Sun, 15 Sep 2013 20:58:21 GMT
Apply Service Account Manager Here
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