Customer Service Specialist vacancy at Support Services Group in Manchester

Support Services Group is in need of Customer Service Specialist on Tue, 11 Jun 2013 03:17:01 GMT. On behalf of our global engineering client we are recruiting for experienced Customer Service Specialists, based at their site in Didsbury. Initially starting on a 6 month temporary contact the successful candidates will ideally have a minimum of 1 years experience in a service or technical service centre role and be responsible for; • Maintaining the highest degree of customer satisfaction...

Customer Service Specialist

Location: Manchester, England

Description: Support Services Group is in need of Customer Service Specialist right now, this vacancy will be designated in England. Detailed specification about this vacancy opportunity please read the description below. On behalf of our global engineering client we are recruiting for experienced Customer Service Specialists, based at their site in Didsbury. Initially starting on a 6 month temporary ! contact the successful candidates will ideally have a minimum of 1 years experience in a service or technical service centre role and be responsible for;

• Maintaining the highest degree of customer satisfaction
• Evaluating customer issues and identifying appropriate path to resolution,
• Communicating customer needs and priority to appropriate technical personnel to effectively maximize customer satisfaction.
• Responsible for following customer concerns through resolution.
• Providings updates into Service Management system as required.
• Dealing with contractors both internal and external.
• Completing Administration to a high standard

Skills required include;

• Preferably with experience in HVAC, Fire, Security and/or mechanical systems environment
• Ability to follow processes and procedures
• High attention to detail including accurate recording and management of data
Excellent communication/phone skills.
• Operational ! planning and execution skills.
• Excellent time management and organizational skills.
• Interpersonal skills; including the ability to quickly establish and maintain rapport at all levels; sensitivity.
• Fluent to native speaking in English and at least one other relevant language preferred
• The ability to build and maintain effective relationships with customers based on trust and mutual understanding.

Hours of work are 8 hours per day worked between 7am and 7pm, Monday to Friday.
For more information and to be considered for this role please send your CV to Chris Chamberlain at The Recruitment Fix Ltd.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Support Services Group.

Interested on this vacancy, just click on the Apply button, you will be redirected to the official website

This vacancy will be opened on: Tue, 11 Jun 2013 03:17:01 GMT

Apply Customer Service Specialist Here