Customer Support Advisor
Location: Manchester, England
Description: is at the momment seeking for Customer Support Advisor right now, this job will be situated in England. For detail informations about this job opportunity please read the description below. Network Rail
Manchester
Circa £16,000
Rotational shifts: operating hours are between the hours of 8:00am and 6:00pm Monday to Friday
Join a team that's right at the heart of our w! ork
Act as the first point of contact for queries
Deliver first-rate customer service
Work across all HR Support Services functions
Revitalising Britain's railway, our remit's as vast as it is challenging - we're involved in some of the most diverse, ambitious ventures Britain has ever seen, including Crossrail, Europe's largest engineering project. Add your expertise to ours, and you'll help us transform the way people travel.
Our dedicated Shared Services team make sure that all our businesses receive outstanding customer service. We provide transactional administration services for 34,500 people - including recruitment, training, payroll, medical and data. In addition, we deliver a HR Helpdesk and reporting service to line managers and staff.
As part of this team, your customer service skills and enthusiasm will enable you to thrive in an environment that's busy and often pressurised. Meeting fast turnaround times while maintaining the highest sta! ndards of quality, you'll be the first point of contact for qu! eries relating to Shared Services functions. You'll resolve these yourself wherever possible, otherwise handing them over to the necessary teams. And throughout your work, you'll constantly find new ways to improve the service we offer.
You'll need:
Experience of working within a call centre
Knowledge and experience in a Shared service environment.
Good MS Office skills.
Impressive verbal and written communications skills.
Excellent telephone manner.
Committed to the ethos of service excellence.
Ability to work well under pressure.
Our team is second to none. Through our work, we deliver the projects that keep Britain moving - resulting in better value for its train operators, and an improved experience for the millions who depend on these services every day.
Visa Required: Applicants must be eligible to work in the specified location');
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Customer Support Advisors
Network Rail
Manchester !
Circa £16,000
Rotational shifts: operating hours are between the hours of 8:00am and 6:00pm Monday to Friday
Join a team that's right at the heart of our work
Act as the first point of contact for queries
Deliver first-rate customer service
Work across all HR Support Services functions
Revitalising Britain's railway, our remit's as vast as it is challenging - we're involved in some of the most diverse, ambitious ventures Britain has ever seen, including Crossrail, Europe's largest engineering project. Add your expertise to ours, and you'll help us transform the way people travel.
Our dedicated Shared Services team make sure that all our businesses receive outstanding customer service. We provide transactional administration services for 34,500 people - including recruitment, training, payroll, medical and data. In addition, we deliver a HR Helpdesk and reporting service to line managers and staff.
As part of this team, your custom! er service skills and enthusiasm will enable you to thrive in an enviro! nment that's busy and often pressurised. Meeting fast turnaround times while maintaining the highest standards of quality, you'll be the first point of contact for queries relating to Shared Services functions. You'll resolve these yourself wherever possible, otherwise handing them over to the necessary teams. And throughout your work, you'll constantly find new ways to improve the service we offer.
You'll need:
Experience of working within a call centre
Knowledge and experience in a Shared service environment.
Good MS Office skills.
Impressive verbal and written communications skills.
Excellent telephone manner.
Committed to the ethos of service excellence.
Ability to work well under pressure.
Our team is second to none. Through our work, we deliver the projects that keep Britain moving - resulting in better value for its train operators, and an improved experience for the millions who depend on these services every day.
!
Visa Required: Applicants must be eligible to work in the specified location
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If you were eligible to this job, please give us your resume, with salary requirements and a resume to .
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job will be opened on: Sun, 25 Aug 2013 18:22:13 GMT
Apply Customer Support Advisor Here
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